Hitachi Air Conditioners
Sub standard quality of product

Bought very expensive 1 ton Quadricool twin Motor top of the line window Air Conditioner 2.5 yrs back. The A.C technician while installing informed me aboout substandard Printed circuit board (PCB) used by Hitachi, but I did not believe him since Hitachi is a reputed Japanese company. Unfortunately after the initial one year the PCB has burnt out twice (just after warranty period).

The authorised repairing agency in Mumbai "National Aircon" charges Rs.2250 visiting charges each time for replacing the PCB with no warranty on replaced part. HAve spent about Rs.5000 on twice replacing PCB of A.C less than 3 yrs old. My other cheaper A.C's Samsung (4yrs old) and Voltas (2 yrs old) are working without any problem, how come Hitachi is selling substandard produts in India without any bother to its reputation.

Wanted to sell it but got offer of about Rs.4000/- only. I feel cheated by Hitachi for selling me a lemon and not reponding to my complaints on their India and Global websites feedback/contact section. Moral of the story Japanese brands/quality are no longer what they used to be and insteads the Koreans/Indians are better and cheaper to maintain. No Hitachi for my friends and family forever.

Company: Hitachi Air Conditioners
Country: India

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