Hitachi
A/c Cooling not effective/Bad after sale service

Dear Sir/madam

I am one of your customer, i bought a hitachi A/C (Model no. RAVo19EOD) on date 6th may.

At the time of purchasing the A/C, we went to several shops and saw several types of A/C's from different companies and there different models.

we were convenienced with this model (mentioned earlier) of hitachi because we were told that this is the latest model with latest technology used and backup of two compressors for efficient cooling

we were also informed that after sale service is also excellent.

I am pained to informed you that all the things which were told to us at the time of purchasing till now have gone against your promise.

Last year i felt that the cooling is not that much effective the way it was told to us... but unfortunately we never used our A/C that much beause we went out of staion for almost 2 months...

now this time on 24th of may'2009 i called up at hitachi customer care and asked them to send somebody for A/C service, same was taken down properly and i was provided with a no.

nobody turned up for 4 days, then i had to call up again at customer care, then finally somebody came...

they did their job of routine service pretty well... it was fine

but after two days i realized the same problem of IN EEFECTICE COOLING...

HITACHI AS A KNOWN BRAND WORLDWIDE... THE EXPERINECE IS PRETTY PATHETIC, VISITORS WHO VISITED OUR PLACE THEY WERE ALSO SHOCKED AND AMAZED... AND COMMENTED THAT EVEN THEIR A/C GIVES MORE COOLING THAN THIS HITAHCI ONE...

I AM HELPLESS, THE COMPLAINT FOR THE SAME HAS ALREADY BEEN REGISTERED BY THE CUSTOMER CARE, COMPLAINT 096090581264.

I REQUEST YOU KINDLY LOOK INTO THE MATTER ASAP AND RECTIFY THE THINGS OR OTHERWISE IF THERE IS ANY CHANGE WHICH IS REQUIRED BEACAUSE THERE CAN BE A POSSIBLITY THAT THE SYSTEM IS FAULTY FROM INSIDE OUR THERE IS A MANUFACTURING FAULT...

BECASUSE IT IS VERY DIFFICULT AND HARD TO UNDERSTAND...

THE EXPECTATION OF COOLING FROM HITACHI

A/C... SHOULD BE FREEZING ONE...

SPECIALLY ITS OPERATED ON POWERFUL MODE AND @ 16 TEMP...

Regards

Ankush Bajaj

Company: Hitachi
Country: India

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