Hitachi Quadricool TM AC
Gas Leakage

I bought Hitachi AC last year (30-march-08) )from Mahadev Electronics, Gurgaon. Dealer didn't care about signing / forwarding the warranty card to the company. I got no service call from company till one year untill I approached company for servicing.

Upon contacting company, I came to konw that Mahadev Electronics in Gurgaon is not an authorized sales & service dealer. However, company provided me free service (15-march-09) as it was 15 days before the warranty would expire.

I got it serviced from Garhwal Aircon (authorized service provider of Hitachi). Just after a month of service, I started using AC in mid of April 09. On April 29 AC stopped offering any cool air. I suspected gas leakage as a problem. I am sure that the person who serviced it from company authorized service center made some mistake during servicing / installation then after which resulted into this leakage. I got back to the service center & raised the problem. They refused to have any responsibility for the same & now hold me chargable for all further services.

Now, this is the important lesson. Service center people start earning from you just after your warranty expires & they just don't enjoy giving quality services free. Currently, I have raised the issue with Hitachi Service Manager. I will wait & hope that company gets it done free for me & provide compensation for the harrasment, else I will move to consumer court for supplying me a defective product & not providing quality services.

Rushikesh Trivedi

Gurgaon (9350284405)

Company: Hitachi Quadricool TM AC
Country: India

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