Hitachi service center
Service delay

Dear Sir/Madam, This is with regards to the service your company provides for Hitachi Air con. I have a contract with your company for the service of 2 Ac's in my home. This is the 4Th year i am signing such a contract. The problem is that every time we get a call giving us the time and date for the service to be provided but the service man do not come, he will call late in the evening to say he got delayed and will take an appointment for the next day and again the next day the same problem occurs. But this time the problem was even worst. I got a call and the appointment was fixed and latter no one called for almost a weekand when they called latter i told them that we are not sitting idle to keep waiting, at lea ts they need to inform us regarding the delay. i asked them to let me speak to the manager but they never let us speak to him thy have been promising to come on time and have been doing the same mistake again and again. The last time a man came in and said he came for Hitachi service, my husband thought that we had asked him to come he was about to start the job when i came to the room and seen the man. Now there was no call and no appointment taken at all how come this man enters the house with out intimating or fixing an appointment before coming. If they feel like coming anytime they like then why do you need to call and fix the time, do they consider us as people who are idle and waiting for them the whole day.i have been facing this prblem for a long time i hope youll look into the matter as soon as possible and take quick action.thnks Mrs Godinhocc/F/08service divisionDate 7/7/08Ref no HHLI/Sr. No.050Delers name national Aircon

Company: Hitachi service center
Country: India

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