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Advance paid, broadband not installed

On 10th, March, I decided to obtain a new broadband connection for my children and called up Airtel. They came immediately, filled the forms, took the ID proof, gave me the receipt for Rs.500/- and promised to have my Broadband connection installed within 2 days. I chose the Rs.799/- per month plan with 1 mbps speed. I was promised by this sales staff that my new connection WILL BE NEW and NOT LINKED TO ANY OTHER CONNECTIONS.

On 11th, March, two guys from Airtel came to check on installation. They found some box called PBC which was on the other side of my block and wanted to take the wiring through three houses all the way round to my flat. These two guys entered the premises of my neighbour without prior permission either from me or from them, which upset my neighbours and I had to console them. I complained to Mr. Nehru the sales guy, who promised to install a NEW PBC BOX and have the connection ready on 12th, March itself. Today, we are on 13th, March and still no connection. To make matters sound ridiculous, Mr. Nehru now informs ME TO CONVINCE MY NEIGHBOURS TO ALLOW FOR WIRING THROUGH THEIR PRIVATE PROPERTIES.

This is highly unprofessional and unethical. When a customer wants a new connection, he has to be given a new connection and how that is going to be done is none of my business. It is Airtel's. My receipt No: is 56479 dt. 10th, March and the Customer account no: 825782.

I would appreciate if the following action is taken immediately under confirmation to me:

1. Install my new broadband connection immediately without interfering / violating my neighbours privacy. (It has already been committed once, just for the record).

2. If connection not possible, then either Refund Rs.500/- to me alongwith my documents or provide for a Credit note to my existing account.

I have sent an email to care.tamilnadu airtel and still no reply from them. Kindly help me.

Thanking you,

Kind regards,

Haseeb Modi.

Company: Home
Country: India

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