HomeShop 18
ORDER NO-700584865

Dear Concerned,

This complaint is regarding order no 700584865. The order was palced on 22nd Oct'08 after the assurance of the executive that the same will be delivered before dilwali, but the same has still not been delivered. Today we are standing on 12th Nov and still I havent received the product.

I have spoken to n number of employees at Homeshop18 but all in vain. To my further surprise I was given an AWB number Z79790680 which as per the courier company (DTDC) pertains to Bahadurgarh whereas the product which I had ordered was to be delivered at Ghaziabad. Really fail to understand why was I Given the wrong AWB no. As per the last conversation with Ms. Sangeeta (Assistant Manager in Homeshop 18) the same will be delivered in 4-5 days.

Can anyone tell wht is the TAT which Hopeshop 18 is following? Why are false commintments given to the customers?

Pls note this is not the first time I have faced this issue. Earlier also I have booked a product on the comfirmation that the same will be delivered on saturday or sunday. However the same was handed over to a old neighbour on thrusday.

Is only selling is the motive of Homeshop18 or can they think of customerservice at any point of time.

Company: HomeShop 18
Country: India

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