Home Town, Ishaniya, Pune
Bad experience - Cheated

I visited Home Town on 20th Sept 09 to buy a dining table. I was informed that an offer was going on and I could get a 10% discount voucher on purchase above Rs 10, 000. This voucher needs to be redeemed within 7 days on purchase of select items from Home Town.

I liked liked a dining table made from Sheesham wood, the display price was Rs 39, 900/-.

I asked the sales executive if the 10% offer was applicable for this item, I was assured of the same.

I later spend sometime looking for a shoe rack worth Rs 7500 which I will purchase using the discount voucher.

As it was getting late I decided to come the next day and close the deal. Next day, I went to the furniture section and offered to purchase the Shesame dining table. The price tag displayed on the product was Rs 39, 900/-.

I was told I had to pay the full anout upfront and the table will be delivered in 25 days. I said this

is absurd you can take the booking with a nominal amount and I will pay the remaining on delivery.

After lot of discussions, we finalized on paying half the amount now and remaining till 12th Oct and that the table will be delivered sometime close to 16th Oct. If I don't do this I cannot avail the offer.

I still did not think it was right on Home Town's part to take full amount from customer without delivering the product but considering that it was part of the renowned Future Group, I agreed.

I immediately took the sales executive to the Shoe rack I wanted to buy using the discount voucher. To my surprise, in my absence, the price tag on the Shesame table, which I has finalized a little while back, was changed from Rs 39, 900 to Rs 42, 500. When I came back in 15 min, I was told the price has been revised.

The executive said the price displayed on the product is indicative and the prices in their computer system are the actual prices.

I believe this is breach of trust, I logged a compliant at the customer service desk and left the place.

Company: Home Town, Ishaniya, Pune
Country: India

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