Honda Activa
Worst 'service and reply' from Honda dealer and even disrespecting the customer

To,

The Manager,

HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD.

Dear Sir,

My sister is using a honda activa which is very good in its performance. Unfortunately my sister met with an accident where she escaped with minor injuries and more damages to the bike. So I took the bike to the authorise honda showroom in

Honda showroom,

near kondapur Jn,

Hyderabad.

They took the bike and a job sheet was made ready. They gave the insurance guy (Bajaj Alliance) details of damaged parts with out completely opening the covers of the bike, so the insurance guy made the cheque ready. This simple job took them around 25 days. When I have checked the bike and found that they didnt uncover the front dome for inspection, I asked them to immediately do that. Then they found the handle bar and the fork are damaged. Now I requested the insurance guy to do that cheque again. This was all done by phone. But when I visited the bike, I found that the front suspensions were damaged. This time I was completely annoyed because it was around a month past and these fellows are shamelessly not doing their work. After much torture, finally they said the bike was ready (after 1.5 month), again when I checked the bike there are many problems. And after a week which I have given them for rectification, I found there is a rattling sound in the rear part of vehicle. They said that it was the number plate. The number plate was a fibre made and it was like the same before the accident and after the accident. It has nothing to do with that indescent and annoying rattling sound. They fixed some weight to the number plate and they can do nothing. After delivery I have seen that there is black part (chamber) that is being dismantled and was making sound. When I took the bike to the showroom again these fellows said that the bike was perfect with out sound when they delivered to me. UTTER LIE!! They I complained the situation to the branch manager. He said he will take care of that. After three days, they found that the chamber bolt was costly and this time the manager too started the drama to convince me that the problem occurred after the delivery. When I felt that the whole showroom was full of unfaithfull people, I took the bike out and got repaired by a local mechanic. When I have given the bike, the fuel was tank full and during delivery, the tank got a half litre. When I asked them, they told that the fuel reader is not working. NO THESE FELLOWS ARE DAMN LIERS, ITS PERFECTLY WORKING. I found this at a filling station. Who ever is responsible, its shame on Honda's path. The worst thing is that, if there is no effect on that dealer even after this mail.

Company: Honda Activa
Country: India

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