Honda Activa
DEFACTIVE PRODUCT

To, From:

Mr. Nilesh Patel, M.A.Sheth

CR SCOOTERS, A/9, Shabana Park,

Dealer code – GJ02001 Tandalja Rd.

Vadodara. Vadodara-12.

Date : 16-9

Ref. HH Acitva – GJ6 DC 2416

Sir,

I had purchased HH Activa on 11-2 on my son’s name MR. TALHA MOHAMED SAEED SHETH from your agency M/s CR Scooters, Vadodara.

The small things that matters much ….

• On 11/2, Took the delivery of vehicle but may be because of being overjoyed …did not check the vehicle perfactly ….There was some abnormal noise coming, and took the vehicle back to showroom perhaps after a day or two. Their I was given a token and was told to get vehicle checked at the workshop near shastri bridge ……CHECK YOUR RECORDS PROBABLY OF THE 2-3RD WEEK OF FEB …U WILL FIND TALHA SHETH – OR -- GJ6-DC-2416 …

• On 20/3, 1st service done at 631 kms. Got the mud-flaps and side light indicator fitted from workshop.

• On 19/6, 2nd service done at 1845 kms. If you have preserved the feedback forms, pl. check my vehicle number and see the remarks …both the mud-flaps had to be refitted and the indicator was found detached from the fittings AFTER I TOOK THE VEHICLE FROM 1ST SERVICE …

• On 27/6, went for periodical battery checkup and got the report that battery needs replacement …

• On 10/7, got the replacement of battery, but vehicle did not start and had to take the vehicle to workshop. Call on my mobile for the status at approx. 16.50 Hrs. (from 9712722211 – Mr. Purohit) informing me the estimate of the expense around Rs. 2100/- for the repairs. I flatly refused to pay and told Mr. Purohit to consult his seniors for the same.

• On 16/7, Mr. Purohit informed me that vehicle will be ready by the evening. Two parts namely pinion and motor were replaced showing them as under warranty period.

• On 11/9, I had to book for a breakdown ervice to CR SCOOTERS workshop as it was giving a problem.

• On 14/9, call on my mobile from Mr. Purohit saying the vehicle is ready and was told these kind of small (!!!) problems do come in every vehicle.

HONDA CLAIMS …

THE SCOOTER PRESENTS YOU A CHALLENGE TO MASTER THE MACHINE,

A CHALLENGE TO ADVENTURE …

….WHEREIN YOUR SENIOR PERSON

MR. PUROHIT SINGS IN A DIFFERENT TUNE ….

EXPERIENCE OF HONDA PRODUCT AND CR-SCOOTERS IN A SPAN OF JUST SIX MONTHS AND VEHICLE BEING USED MERELY FOR 2400 KMS. IS ENOUGH FOR ME TO EXERCISE MY ALL THE RIGHTS AS A CUSTOMER TO CLAIM FOR THE REFUND OF THE AMOUNT I HAVE PAID TO BUY YOUR PRODUCT ….

PLEASE LET ME KNOW YOUR VIEWS / COMMENTS …

Thanking you …

(MA Sheth)

Company: Honda Activa
Country: India

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