Honda - Aviator
Mileage and servicing

I have purchased Honda - Aviator on 08.10.2009 and so far I have serviced 2 times by utilising 2 free coupons as on 31.03.2009.

Yesterday i.e. on 01.04.2009 I have given my vehicle to check up my vehicle's mileage which is very poor and shameful to write the mileage 33-35. But at the time of purchasing the company as well as your marketing staff explained very cleverly that the vehicle will give mileage 40 to 45.Km per litre. This is also depending on road and traffic conditions and other aspects if any by puting * mark on brochure. It is very common.

Before Ist service of the vehicle keep its promise. Generally after completion of 1st service the vehicle's running condition and performance should improve. But in my case it was totally negative and the vehicle has given mileage of 30 to 35. Immediately I rushed to the show room and explained to Mr. Ravinder. He adjusted by reducing the RPM of the vehicle and happily given me the sendoff. You know very well more than me what will happens if RPM reduced. The same thing happened and I was ashamed.

Immediately I have given for 2nd service of the vehicle and explained the problem. But the same story is repeated and the mileage superbly increased from existing 30 to 35 to 33 to 35.I blamed my fate.

In the meantime I enquired in the market about the mileage of the vehicle and got answer 40 to 45 and some are given 50 also.

Yesterday, I have given my vehicle for testing of mileage. and submitted the coupon book when Mr. Ravinder asked me to submit along with the job card. OK. I was clearly mentioned on the job card please improve my vehicle mileage and rectify the screw of the fron safe guard.

On evening you people are delivered my vehicle by colleting Rs.165/- towards 154/- for engine oil and 11/- for screw or service I don't Know. Apart from that they have also teared my 3 rd free service coupon which is not due for service. Mr. Ravinder replied me that this is the company's policy. Nobody will change and rectify it. I argued with him about the coupon but no use.

Next the screw he tighted to the safe guard of the vehicle is absolutely rediculous and negligence.

At last I decided that this is company's policy no body will change. Once the vehicle delivered to the customer it is the fate of the purchaser even god also not helpful in this aspect.

Now I request you to sort out the problem of mileage whether it is manufacturing defect or servicing defect. Please find out from your side.

Otherwise I have no alternative except to file a complaint in consumer court against manufacturer for manufacturing defect or a seller for service defect.

P.V.Pardha Saradhi - 9010575243

Company: Honda - Aviator
Country: India

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