Honda City 1.5Exi
Deficient Service

HONDA SIEL FLEECING INDIAN CUSTOMERS ON PARTS

Our Honda City Car No. HR26S4851 was sent to Pearl Honda, Gurgaon on 05/09 for servicing with a complaint of YELLOW LAMP in dash board going on and off frequently. After service, when the car was received the same problem continued. After frequent follow up for about a month, the workshop agreed to rectify the problem on 10/10.

We were shocked to learn that the workshop raised an invoice Rs. 16, 300/- (Approx USD 350/-) for rectifying yellow lamp indication problem. We had never agreed to bear such a large cost and charging such a large amount for a small part (exhaust sensor) is simply fleecing Innocent Customers. We discussed the matter with the concerned service manager who blamed to high cost of part charged by the company.

This is nothing but consumer exploitation of by Honda Siel. Providing post sales service at reasonable cost is primary responsibility of the company. Charging such high cost amounts to failure in respecting fairness hence deficient consumer service practice.

By this email, we wish to record my protest to the management to stop such exploitative practices. We also wish to request other consumers to raise their voices for similar other practices on post sales service by Honda Siel

We plan to continue to discuss the matter with Pearl Honda, Gurgaon and if the matter is not resolved amicably, we shall continue to raise this matter in Global Complaint websites, India Consumer Court and other consumer protection forums.

Vikram Tyagi

V50tyagi@hotmail.com

9811809057

Company: Honda City 1.5Exi
Country: India

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