Honda City
Car Window does not work!

I bought a Honda City last year.

Honda City VTec last year. My experience with the car and service has been very disappointing.

In the new car, there was a problem with the window. It would often not go up completely. Obviously, it was extremely inconvenient to drive a car and park it when I was not sure if the window would close or not. I took it to Windsor Honda, in Kolkata and the lady told me flatly “This is a common problem with the car. These automatic windows are designed for other countries. Not for humid and polluted environments like India.” Subsequently I went to her boss, the service manager. He rubbished her claims and promised that the problem would be taken care of.

Since then, every time I have sent the car for service, the window has had to be “repaired”. The problem persists.

So bad has been the service that once I had to wait for a month to get my car back from Windsor Honda. I spoke to everyone from the mechanic to the GM Mr. Varun Khanna. And Mr. Khanna told me “Imagine, there are only 2 hospitals in the city and many patients. There is bound to be delays! ” I couldn’t believe that Honda compares itself with failed municipal medical care system. I sent letters to all the available Honda contacts in India and in Japan and filed a complain with Honda 121. But I did not receive and reasonable response.

Company: Honda City
Country: India

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