Honda Unicorn
Poor customer support
- 12-08-2008
- 299
I am Praveen...
I booked a Honda Unicorn bike (Black shade) on 16-10-08 from EVM Honda, Kaimanom, Karamana, Trivandrum...
Paid 1900/-(1000/- booking charge 900/- 5 year engine warranty)...
Was planning to take it by paying full cash (no loans)...
They promised me to give the same within 2 to 3 weeks...
Got a phone call from the executive of EVM Honda on 04-11-08
morning (when I entered into my office)...
Was very much excited and thrilled...
Thought that that day itself will get the bike and will do all the
proceedings...
Took 1/2 day leave from office...
Collected the required money from ATMs of two banks (took 7 to 8 tries, after which the balance was ZERO)...(had to get special permission from one of the bank's manager to withdraw the entire amount, after which the balance became ZERO)
Rushed to home (on the way, bought National Savings Certificate from a local Post Office worth Rs 100/- which was a requirement while delivery)...
Also got a copy of my photo id proof (which has to be attested by a Gazetted Officer), which was also a requirement while delivery...
Went to EVM showroom along with a mechanic to select the BIKE...
Was shocked to hear that they CANNOT deliver it that day...
The reason told was only 5 bikes (which are black shade) in the new stock (normally it will be 10) of a total of 20...
Promised to deliver the same within two weeks (when the next stock arrives)...
Was very much depressed and went back home...
Again visited the dealer on 22-11-08 and talked with the General Manager...
He made a phone call to somewhere and told me that the new stock is on the way and will reach the showroom within 2 to 3 days and promised me to deliver the same...
Today the date is 08-12-08...
I didn't get any information about the bike yet...
What will I do???
I am even thinking to cancel the booking and go for some other bike??? (hoping to get some nice customer service!!!)
praveen_radhakrishnan@hotmail.com
Company: Honda Unicorn
Country: India