Honda Unicorn
Defect in Bike and Customer Serice

Hi,

My name Arun Kumar and I bought a HONDA Unicorn from Didar Motors Chennai (#340 (old # 654), Anna Salai, Chennai – 600006) on 18th Feb. The bike was good, until I found out this defect. This Unicorn Bike in allergic to water, the moment it gets wet the engine cools down and bike turns off. When I visited some websites to figure out what has gone wrong, I got replies from forum members saying it’s a common defect in UNICORN and I need to get this fixed. Being an Engineer I accept a defect can occur in a product, and I don’t blame HONDA for this. But what followed was even more surprising. First I went to Didar motors saying I have this problem, the guy had a look at the bike, looked at spark plug and then gave it back to me saying “Now it’s fine…” Four days after this had happened, we had rain in Chennai, and the same old problem reappeared. This time after completely getting myself drenched in rainwater I somehow managed to push my bike to a nearest service center JSP Honda Vepery. An authorized service center in charge gave me this reply “Sir. I understand your problem, but I suggest you to take it to Didar, we will have problems servicing it here”. Next day I went to Didar again, this time the person in charge of that service station said to a mechanic “Same problem which we had in the Black one, look into this…” I was finally happy; some one has recognized my bike’s problem. He got the bike back in 10 mins. I got even more excited thinking they have super mechanics who can fix such problems in matter of minutes. But I had doubts in my mind so finally decided to give it for First Service on 27th March (again in Didar). This time, I asked him to retest this problem. Next day I got the bike saying “It’s all fine….” Today 31st march again we had rain in Chennai, and again the problem reappeared. Again I took my bike to Didar at 6.15PM saying I have this problem, the attitude with which the person in charge replied to me has actually got me upset. The guy replied “Get the Bike tomorrow when it is raining, we will test drive the Bike in rain and then see what can be done….” in a manner, as if I am asking him for some HELP. I literally pleaded to him, to have my mike there and have a closer look at it. HONDA Company did not gift me this bike, I bought this Bike with my hard earned money for Rs 62, 160.00 Rs 868.00 (accessories) and I expect only things which a person normally expects out of his Bike and nothing more. For all along I was quite, but now I feel things are going above a tolerable level. Consumer’s right should be protected, and it is not only the responsibility of a Company but also (Dealers, Sub dealers) every single person associated with it. I don’t know whom I should report this to, so I send this mail to every single mail ID of persons whom I think can really help me. If you have any suggestion for me do reply back to arunkumar_s22@yahoo.com

Thanks,

Arun

Company: Honda Unicorn
Country: India

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