Hotel Le-Marlin, Hotel Royal Castle, makemytrip
Cheated by Hotels

I had booked a hotel room at Le-Marlin Hotel, East of Kailash, Delhi, via makemytrip.com and had made the payment online. On reaching the hotel, I was told that the hotel is already full and they will put me in a different hotel. I thought that this was a blessing in disguise as Le-Marlin was a much worse place that what was projected by makemytrip.com. However, my joy was short lived as I was taken to a far off place and was asked to check into Royal Castle. I was shocked to see the condition of the room I was made to stay into. The room was filthy and was smelling of urine. I called makemytrip for help, but they were not able to help me in this hour of crisis. Being late in the night, I had no choice, but to take the room. But this proved to be a wrong decision as I very uncomfortable during the night. Next morning, during check out, I found that the billing for my room was half of what I had paid to makemytrip. I was made to sign the bill, but was refused a copy of the same. This is pure gundagardi. How can someone refuse me a copy of a document that I was made to sign? I was asked to go to the police if I had a problem. I feel that a better way is to share the experience with prospective customers and help them avoid such situations. Bad people and bad organizations will always be there. It is important to be aware about them.

Company: Hotel Le-Marlin, Hotel Royal Castle, makemytrip
Country: India

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