HOTELS.COM
Misguided about extra charges

Intending to visit Madhya Pradesh, I was trying to book acommodation online but could not succeed I called one Mr Kuldeep Singh of Hotels.com on 22.1.11 on tel no 1800 102 1122 & enquired whether they charge any commission for booking the hotels He told they offer the service absolutely free Afterwards I gave all the details of hotel booking in Indore (3nights for 2 guests) & Bhopal (1 night for 2 guests) to Mr Robin on the same tel no Before booking he informed me that the tariff is Rs - & Rs 1, 340/- p day resp He booked the hotels through expedia.com & told me total amount of Rs7, 351/- & Rs1, 616/ resp On enquiring about the extra charges of Rs1, 351/- & 276/-, he told me that the rooms were meant for single occupancy and extra amount is charged for the 2nd guest However, on visiting the hotels at Indore & Bhopal, I found that the rooms were meant for double occupancy & there was no such extra charge for extra guest They made me sign the tariff bill @Rs- & Rs1, 340/- per day only They have denied giving me the bill for the room tariff on the pretext that I have got the booking done through web site

I feel I have been misguided about the comission charges for online booking as extra guest charges of the hotels which is unfair trade practice on the part of Hotels.com Had they disclosed the fact that they are charging extra comission for onlinne booking, I wouldn't have opted to book it online Secondly, the hotels viz Hotel Omni Palace at Indore & Hotel Sonali Regency have denied me the bill for room tariff

Please guide me in the matter

MS JAYMALA PARAB jaymala_parab@yahoo.com

Company: HOTELS.COM
Country: India

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