Hot spot
Pathetic Service

Complaint: Mail sent to nodal officer on 15/06

Hi,

This is to complain against the pathetic service that I have received

from your company.

History:

I bought an LG KP110 from Hotspot (Sadashivanagar Branch) thinking

that it was a renowned company. They sold me an extra care warranty by

taking an extra Rs. 300 or 350/-.

Issue:

Recently my handset stopped working due to water damage and I went to

the service outlet at Vijayanagar on 6th April Job Sheet No.

029. They took 20 days just to inform whether it can be repaired or

not. Then they told me that I would get a credit note and asked me to

submit my phone with all accessories and the originals. I submitted

all of them on 3rd May. I was informed that the process would

take a maximum of 20 days. I waited for that period and even after

that nobody bothered to update me. I was made to run from pillar to

post without a proper answer. I was at the mercy of your company.

Later I got a phone number of your service head Mr. Vishwanath and

spoke to him. He assured him that the credit note would be provided

within a week. Even that duration has exceeded without any response.

Again on 4th June, I called the same number and spoke to another

person (Mr. Pradeep) who told that Mr. Vishwanath had left the company

and he would talk to the superiors and get back to me. But the same

result again. I think this pure cheating. However, I would ensure that

none my friends would ever visit your centre again. And I Know, how

word of mouth publicity spreads. I am not interested to pursue any

further because I am sick with the callous attitude of your company. I

want my phone with accessories to be returned along with all the

original documents. Thanks for the fantastic service you provided.

Thanks

Ravi

============

Reply to this mail attached here:

Dear Customer,

We are in receipt of your email and shall be responding to you shortly.

This is a system generated message; kindly do not reply to this message.

Thanks & Regards

Nodal Officer

Idea Cellular Ltd.

Mail response from grievance.kar@idea.adityabirla.com

&&&&&&--

Dear Customer,

We are in receipt of your email and shall be responding to you shortly.

This is a system generated message; kindly do not reply to this message.

Thanks & Regards

Nodal Officer

Idea Cellular Ltd.

Mail response from grievance.kar@idea.adityabirla.com

&&&&&&&&&-

Dear Customer,

Greetings from all of us! dea. Spice is now! dea.

With reference to your email, we would like to thank you for taking time in writing to us. We would request you to kindly get in touch with the concerned dealer as we do not have any tie up with Hot spot currently.

For further assistance, please do call us on 9844012345 toll free from your! dea mobile phone. We'll be at your service.

Warm regards,

Leena Cariappa. C

Customer Relations

Service Delivery & Quality

Contact us at

Customer care : 9844012345 (Toll free from! dea mobile phone within the home network)

Fax number : 91-080 22098280

E-mail: ccare.kar@idea.adityabirla.com

Website: www.ideacellular.com

If you are not satisfied with our resolution, request you to send your query/concern to grievance.kar@idea.adityabirla.com

Company: Hot spot
Country: India

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