HP 530
HP - BAD SERVICE
- 01-28-2009
- 54
Complaint Number : 2605038312
Date : 5-1
Token Number - L 60
Serial Number: CND7461zqs
We have purchsed a HP 530 and given it for repair (battery) under warranty to HP on 5/1/09. Till today there is no response either from the mail sent to them below or thru phone. It is very frustrating that we have to make so many calls without any outcome. Till today we are told theat the part is awaited.
below is the mail sent to them on 20/2/09. still no response from them. pls help
I really do not know if there is any guarantee of any service level meant to be adhered to a customer after sale of your products if yes please let me know if no ..then you are actually fooling the customers and they should know about it, which then becomes our responsibility to bring to light cases like these.
We have done a mistake by purchasing HP I think who has no intention or capability to service its customers after the sale is done – this is what the impression is till date on the above complaint of laptop repair with you.
You are requested to please let us know the final outcome or intent so that we also move to an next course of action, if required the consumer cell only looks to be the last option.
Company: HP 530
Country: India