HP 540 Notebook PC
Not repairing my laptop under warranty

Sir i have purchased Hp 540 PC Notebook Srl No CNU8360NN8 SKU-FS300AA#ACJ FROM Ons Computers, 74 Pawan Bela Market, Opp Income Tax Office Saharanpur-247001 Ph No 9758234000 on 17 Dec with one year national warranty. I am presently posted in Srinagar (J&K). On 19 Oct DVD drive not functioning of my Laptop for which I have complaint to HP customer care at Ph No 1800112267. case has been registered by hp vide their case id 4605251895 and advise to report HP Customer care M/s Micro clinic Pvt ltd, ranawari chowk, Srinagar Ph No 0194-247169, I have visit to Customer Service center on 21 Oct. After chacking record of My Laptop in HP Online system, Service Engineer has tell me that your service warranty has already been expired on 14 Oct I have show and given photo copy of Bill/Invoice Book No 15 Serial No 723 dated 17-Dec to the service center. Next day phone call received from service center that HP co demanded distributers computerised copy of Biil/Invoice under which the same laptop purchased by Ons Computer from authorised distributor, for which I have contact through Ph to Mr Aman, Ons Computer Saharanpur-247001 but they have not responded suitably, My Laptop still in defective condition and could not be repaired under warranty clause by HP. Please take suitable action and advise me what action can i take for repair my Laptop under warranty. thanking you Sir

Rajesh kamboj

508 SS&TC (GREF)

C/O 56 APO

Ph No 9796559682

Company: HP 540 Notebook PC
Country: India

  <     >