HP After sales
Horrible after sales service

I am using HP’s Pavillion 5000 notebook from the past two years. Since the battery was not providing a good backup, I decided to replace the old battery.

I approached one of HP’s authorized service centres at Ernakulam in Kerala. The name and address of the centre are as follows:

Nortech Infonet Pvtltd,

Nortech House, Arakkakadavu road,

Edapally road, cochin-682024

When I bought the laptop, I asked them to provide the warranty card of the newly replaced battery. Since I am working in Calicut, they told me that it would be couriered to me shortly.

A week has gone and I have received only the retail invoice of the material purchased from their shop. When contacted, they refused to provide me the warranty card of the battery purchased from their centre. Instead, they used contemptuous words against me and asked me not to disturb them for the warranty card.

The retail invoice Number is: INV-2/30001325

Invoice Date: 25/09/08

Order date: 20/09/08

Price mentioned: Rs5982/only

Customer getting a bad service as well as being abused by the company to whom the customer is giving business is a shame on a company like HP.

So, I request you to kindly send to me the said papers.

If the warranty papers of the battery are not sent to me in a week’s time, then I will not hesitate to move to court against HP and its service centre. A wrist watch bought for a mere Rs700 will have its warranty papers along with it.

Regards,

Madhu.nai

Company: HP After sales
Country: India

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