HP
Problem in laptop

I have got a HP Pavilion tx1000 notebook. I have been facing problems with the equipment since last nine months. In the past nine months the laptop was mostly with the service center people. Every time I give the laptop to service center people they will keep it for 10, 15 or even more days and then hand it over back to me. It works well for next 1 month or so and then again the same problem is there.

The service center is 33 Km from my place and the working time of the service center coincides with my working hours. Though I have never faced any difficulty and the staff there is quite cooperative (they even stay back after their closing hour for attending me) but still going 30 Km after coming back from office and that too twice every month is quite a thing. And all that because of same problem.

My notebooks serial no. is CNF711197G, product no. is RU886PA#ACJ.

My friends who too have got the same model are having no problems at all., there notebooks are working fine. So I think this particular piece has got some problems which are being overlooked.

I have even talked to HP call center people and they gave me case reference no. 2606869191, 2606869651, CCHSAP203196.

Company: HP
Country: India

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