HP
Mandatory to buy stove with new HP connection unoffically

I had applied for a new HP Gas connection with its dealer- AMRAPALI GAS in Chinchwadgaon, Pune. I had to fill a form and was given a waiting no. and told to come after 8-10 days. I was not informed that I need to purchase the stove along with connection from them. After 12 days when I returned to rude shock on being told that I need to purchase the stove mandatory with new connection stating that the HP company is at loss and to get some money to cover the loss they are doing this. I check the HP site where in the FAQ it clearly mentions that it is not mandatory to purchase one. I called up the customer service to inquire about the same and they were also talking the same song that we need to purchase the same. I told them first of all this was not mentioned to me while applying for new connection. I was given the rude answer go to the dealer and call me back so that I can talk to him and the line was disconnected. I feel this is really cheating the consumer. If the company is making a loss it does not mean you earn by this mean and stating officially in their site that this is not mandatory. The other sad part is that I cannot approach any other provider even though it is present as this area is covered by HP and no other provider can poach on their area. &- Mathew

Company: HP
Country: India
State: Maharashtra
City: Pune

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