HP/Compaq
Battery Issue

Hi ..

i gave my laptop (Compaq V3780) to RT Outsourcing Services, Jaipur on 11th of april. The issue was battery backup. Around 18th they called me and asked me to take backup of laptop as they want to take some recovery.i took the backup nd gave them back the laptop on 23rd. After some days they called me and told me the software is showing battery replace but some report is nt showing so they cant change the battery. I went their and had a word with them they told they will put the case with HP nd gave me a case ID.After that i tried contacting them but they didnt responded well. They always tell they will give me a call in 5mins and they never calls back. Then i called Customer Support and asked them the status on 30th, they told battery has been ordered. Today when i called Customer Support they told me the case is closed and the explanation given their is they tried calling me but i didnt picked the call. This never happened. They lied. I was the 1 who was calling them but they never responded. I am fed up. it seems i need to take some legal step. i m left wid no options. What to do? Such a bad service. Never expected such a bad service from HP. Pahetic service. More Over my warranty ended on 30th April. What should i do now. My laptop is still with the service center. tehy still saying they r working on it.

My Case ID is: 2607305723

Company: HP/Compaq
Country: India

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