HP/Compaq Laptop V3225AU
Defective Product

I purchased a Compaq laptop model V 3225 AU bearing sr. no 2CE720306R on 20 July. In May the laptop started giving complaints and it was taken to their authorised service center in Cochin (Call ticket no:1463). Unable to diagonise the problem as it did not repeat while in their service center, they returned the same with in two days. Within a day the complaint re occured and I took it back again to their service center (Call ticket no:1510). First they said it is corrupted OS, but soon they realised it is not, but were not able to diagonise the actual fault. Finally they said they will try replacing its System board and LCD. But on receiving it back I found the performance of the machine had gone down alot including its battery backup and I gave a complaint to them asking for replacement of the whole products since it seemed to be having some manufacturing defect. One of my friend who purchased the same model just one week ahead of me had also similar problems and same kind of rectification was done in his case too. My request for replacement of the laptop was ignored by HP despite the poor performance. On November 8, the same complaint reoccured and it was again taken to their service center. I was given a call ticket no:100389 and the lady at the service center informed me that this particular model has an inherent defect and hence the company is giving free replacement of the systems board even after its guarantee period is over. They replaced the system board after a week and with in 10 days it started giving the same trouble. When I took it back to the service center, they said all that we can do is try replacing the system board again, since this is problem with this particular model and we can only hope for the best! They gave me a call ticket no: 10054 which was later transfered to their another service center with a fresh call ticket no: 5649. After two weeks they informed me that machine is ready for delivery, but they said in the process the OS is corrupted. They did not even bother to reload the OS though it has a orginal OS supplied by them. The battery back up of the machine after each replacement has been going down and at the moment it just last a few minutes though it is just over a year old! The HP is not willing to to give me a new battery saying it is out of warranty now. I would not again buy another HP product again and wont recommend it to any one for sure

Company: HP/Compaq Laptop V3225AU
Country: India

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