HP- Compaq Presario Laptop CQ40-415AU
No response from vendor, Service centre or HP CCC nos

I have purchased a Lap top computer from Reliance Mart, Jamnagar, Gujarat on 2nd Sept who is an authorised vendor of HP and at the time of purchase Reliance Mart sales person assured to provide support from the mart, when ever I face problem, provided I will take the piece to him, as I am residing faraway from Mart (130 KMs).

The product (hard disk) failed within 4-5 working hours as noticed on 15th Sept and after repeated calls to the vendor explaining the real problem, I taken the piece to him on 28th sep. as I was away by 130 Kms.

After attempting, the Reliance Mart guy, refused to support and asked me to deal with HP service centre at Jamnagar away by another 30 Kms.

Ultimately I had to carry my laptop to service centre, Jamnagar on 30th as 28th was a holiday, an additional travel of 300 KMs.

Once taken possession of the Laptop and confirming Hard disk failure, the service centre has place order for replacement part, which has not arrived till 8th Oct.

The service centre guys neither give update on their own nor courteous in answering my call.

The comapny website and customer care nos I tried to log in complaints at various timeshas given a complaint ref no: but never updated me on the status.

Product No: VB632PA

Serial No: CND9182SRH

Website Complaint No: CCHSAP35021

24 hrs help line alloted No: 4604420494

Jamnagar Service centre Job card no:249

The HP service centre at Jamnagar, replies that There is no stock of hard disks and I have to wait. There is no update of the compalint from the service centre at any time and I ahave to call up everyday to surprisingly understand HP runs out of stock and have not yet send.

What is happening?

what will happen with the warrenty period? I hardly could open the note book for 4-5 hours and the hard disk has failed.

The authorised seller, Reliance Mart, refuses to support,

The Service centre not bothered to respond,

HP not bothered to send, replacement,

and I am 160 Kms away from the nearest Service centre

Company: HP- Compaq Presario Laptop CQ40-415AU
Country: India

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