HP Deskjet Printer
No support within warranty period

I happen to be a buyer and end user of an HP product, DeskJet D2568. I had purchased the product from an outlet in Jamshedpur named Dot Com on 8th March for Rs. 2300.00 (Rupees Two thousand three hundred only). After connecting it to my computer and to my astonishment I found the NEW printer was not working and was also giving shock.

I contacted the place from where I had purchased the printer but they responded by saying that according to the system of HP they cannot do anything and I will have to take the printer to the Authorized Service Center. I took the printer to the authorized service center of Jamshedpur where they said that I need to log the call over a toll free number of HP I logged the call and got a Case No. 2472569 and after 2 days the service engineer came onsite and found that the Black Cartridge of the printer was faulty. I again took the black cartridge to HP authorized service center where they received the black cartridge and gave me a Pending Sheet with a Case ID: ININDARC77001000030 by saying that I will get a replacement but not at that very moment as because they were running out of stock.

Since then every day I have been calling the HP toll free number (1800-425-7737) and the HP authorized service center at Jamshedpur (09234432666) but every day they are pending the issue by saying NOT IN STOCK. I have found that each and every store in Jamshedpur is having hundreds of stock of that same cartridge (CC639Z) whereas the authorized service center of HP is not having it which is an utter astonishing thing to believe.

I am a deprived customer of HP not getting the service within the warranty period for a faulty printer which was not working from the very 1st day of purchase and hence I would like to claim for compensation for the price of the printer i.e. Rs. 2300.00 along with the interest on Rs. 2300.00 for 10 days together with loss of trade amounting to Rs. 10, 000.00 from that printer.

The details of loss of trade are as follows

No. of pages to be printed per day - 100 pages

Cost of printing 1 page - Rs. 10.00

Total cost of printing 100 pages - Rs. 1, 000.00

Cost incurred in 10 days - Rs. 10, 000.00

Company: HP Deskjet Printer
Country: India

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