HP Gas
Malpractice in order booking & delivery

Dear Sir,

I was a customer of Indane gas. Since the delivery was improper & delivery boys started to demand bribes, I approached HP Gas dealer, Sasikrishna gas agencies & got my account shifted to them. My consumer no. is 611793.

I would like to know the criterion of applying for a refill.

The condition at my present dealer is this:-

He don't have proper software. Hence I should wait for 22 days after a delivery. Only then will he accept my booking. After booking, it'll take nearly 10 days to deliver. Effectively, 22 10~32 days for a refill.

Usually, consumers don't keep exact track for booking etc. This month, I approached them for a refill after 29 days. Their response was arrogant & suggested that delivery may take another 10-15 days. Those days are over, I called them again & again, but in vain.

I suspect they sell the cylinder due for genuine customers like me to others at high rates.

IT'S TAMIL NEW YEAR & VISHU FESTIVAL IN KERALA & I am out of gas.

As a citizen, I feel humiliated & the manner with which these dealers treat us, is very bad & reduces our self-esteem.

Pls. intervene & make them stop behaving like arrogant Kings.

Company: HP Gas
Country: India

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