HP Gas
Gas Booking on Phone

My brother Mr. Sathyanarayanan has a single cylinder and booked cylinder on 5th March and it was delivered on 18th march. Since he has only one cylinder we our family members adjust by lending the cylinders.

Again on 5th April when we called for booking the cylinder the person who attended the phone call informed that the cylinder has delivered on 18th March and booking can be taken only after 9th April. From 11th April We are trying to book for a cylinder and every day we are calling up 65632075 & 65660633 we get the message saying 'the customer you have called is busy on other call, please try later" OR the phone rings but no body lefts the phone.

I think the phones at the customer centers are used only for personal calls and when they receive any outside call they are not picking up the phone.

Kindly look into this and ask the customer centre people to attend each and every call and not to keep the phones engaged all the time.

Regards,

Satheesh

Company: HP Gas
Country: India

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