HP gas Emergency services
Emergency services not attending compliaints

This a complaint against the emergency services provided by our HP gas service provider. I stay in Kurla (East), Mumbai and our gas service provider is Laxmi Gas services. It seems that emergency service personnel of this gas agency are least concerned about consumers complaints.

Incident is as below

Today i.e 22-Jan morning at 8am, after switching on the regulator, it came to my notice that gas leakage was happening after switching on the regulator. I immediately called the emergency number (9323647918) provided by our gas agency. Person on other side of phone noted down my address and said he will come in 1/2 hrs. I waited from him till afternoon. I again called him at 3pm and asked if as to when is going to come, he said he will be there in 1hr. I again called him at 4pm, but this time he wasn't picking up my call. I kept trying, after 6/7 calls he responded. I queried his name he said his name is Gupta. This time he told me that he has informed some other person (Mr. Yadav) to attend it and also gave me Mr. Yadav's number (9702913066) and told me that Yadav will come, as he was will not be able to come. Its now 6:45pm and still no one has arrived to attend the leakage.

Same scenario had also took place on 8-Jan, that time too I had called up at 1pm, then I have to call up several time, then finally some Mr Mishra came at 7pm to fix the leakage.

This is serious, as emergency mechanics on duty seem to be least concerned about the severity of incident.

Also, it will be better if there is emergency call center is attending this calls, so that which ever mechanic is available is sent at the earliest to attend a call.

I have also registered a complaint at HP Gas consumer zone and my complaint reference number is 11073422.

Expecting some action to be taken in this respect.

Company: HP gas Emergency services
Country: India
State: Maharashtra

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