Hp.Laptop
Misleading info from your employee about my warranty to avoid giving me sevice
- 12-04-2008
- 306
Dear Sir,
It is very unfortunate that a company of your repute is misleading the customer with false information. Below is the waranty report of my product copiied from your official website. It is very much active and live.
Due to your misleading information i suffered tremendous mental torture and finiancial losses. I request you to solve my problem at the eariest. I will make sure that I will exercise all my consumer right laid down by Govt. of United States Of America And Govt. Of Republic Of India.
You are personally responsible for my irrepairable losses. I am sending the copy of your irresponsible mail in black and white to the top H-P authorities in U.S. and India.
Regards
Ranjan Kumar
13/14 Shiv Ganga
New Choudhary Tola
Patna - 800006, Bihar, India
Ph- 919431887499
Result 1 of 1
Serial Number CNF75111GO
Product Number KC412UA
Product Description HP Pavilion dv6775us NB PC ALL
Date of Warranty Check 22 Nov
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Warranty Type Base Warranty
Wty: HP HW Maintenance Offsite Support
Status Active
Start Date 27 Dec
End Date 24 Feb
Service Level Std Office Hrs Std Office Days, Standard Parts Logistics, Standard Material Handling, Global Coverage, Std Office Hrs Std Office Days, HP Ships to Customer Site, No Usage Limitation, Pickup by HP, 5 Business Days Turn-Around
Deliverables Offsite Support & Materials
Hardware Problem Diagnosis
Wty: HP Support for Initial Setup
Status Active
Start Date 27 Dec
End Date 24 Feb
Service Level NextAvail TechResource Remote, Std Office Hrs Std Office Days, Unlimited Named Callers, 2 Hr Remote Response
Deliverables Initial Setup Assistance
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: rajatranjan@hotmail.com
To: apj_active_mail@hp.com
Subject: RE: Email Support <<#1258626#>>
Date: Thu, 20 Nov 14:40:58 0530
D/Sir,
I bought this (Hp Pavilio dv-6775us) from M/s. FAR'S ELECTRONICS, Store #23, Houston; 10241 North freeway I-45 (U.S.A.), Customer # 32080321 on Jan.-01.
I don't understand how it is become out of warranty! How customer will come to know about your product serial no. is within warranty period or not at the time of purchasing.
The warranty should be cover from the date of purchase, so my laptop still within warranty period, so, pls. provide me recovery disk without any extra charges.
Your kind cooperation will be appreciated.
Brgds.
Ranjan Kumar
===================================================================================
> Date: Fri, 14 Nov 05:18:14 0000
> Subject: Email Support <<#1258626#>>
> To: rajatranjan@hotmail.com
> From: APJ_ACTIVE_MAIL@hp.com
>
> Thank you for contacting Hewlett-Packard.
>
>
>
> This is in response to your e-mail regarding the.
>
>
>
> Hello Ranjan,
>
> Thank you for contacting Hewlett-Packard’s Solutions Center.
>
> This is in response to your e-mail regarding HP Pavilion dv6775us Notebook PC .
>
> Firstly, I truly apologize for the delay and regret the inconvenience caused.
>
> I understand that you require the recovery disk for the notebook.
>
> Ranjan, as per the serial number of the notebook that you have provided the notebook is out of warranty. Due to which am not able to ship you the recovery disk.
>
> To avail the recovery disk for the notebook, please get in touch with HP Authorized Service Center in your locality.
>
> Please refer the following link to locate the HP Authorized Service Center in your locality.
>
> http://216.198.210.216/(S (dwnso4qlykd5poivb2uftz45))/hp/srfr/srfr_search.aspx
>
>
>
> Once again, I thank you for contacting Hewlett-Packard's Solutions Center.
>
>
> Regards,
>
> Rakesh R
> Technical Support Engineer - PSG Portable
>
> "Our aim is to deliver best in class customer service".
>
> Do help share feedback or any concerns with my Manager by mailing us at: roshan.dsouza@hp.com
>
>
>
>
>
> Sincerely,
>
> HP Email Support
>
>
>
> Please include the following identifier in the subject line of all future correspondence relating to this ticket.
>
>
>
> Incident ID: <1258626>>
Company: Hp.Laptop
Country: India