HP Laptop
DELAYES IN REPAIR OF HP LAPTOP UNER WARRANTY

THis message was sent to HP India,

Dear Sirs,

With deep regrets I am constrained to conclude that my current experience with HP Service has greatly lowered my opinion about the HP / HP service.

On 29.11.2008 I gave my laptop for repairs under warranty for :

A) Numerous spots on display screen

B) Non working USB port etc.

DIGITECH KARNAL CASE ID IS 2604414092 dated 29.11.2008 and I am told that out of the above they have lodged only one complaint and the other will be launched after the first is completed so may be it would take it to end of JANUARY before I get it back.

Since then it is nearly one month and there is no satisfactory response. I Hope that HP is not waiting to let the warranty period end before repairing and returning the same.

Apart from the difficulty I am facing due to non availability of the laptop, the bland response that it will be repaired as and when the part will come is not at all acceptable to me.

Under the circumstances I request your immediate intervention and feedback to me regarding the repair and return of my laptop.

HAD I NOT TAKEN THE EXTENDED WARAANTY SO PROUDLY TOUTED BY YOUR DEALER, THE REPAIR WOULD NOT HAVE TAKEN MORE THAN 24-48 HOURS.

I wait for your immediate response before I decide further course of action AS to me it appears that there is no intent to expedite the repair of the LAPTOP.

IN CASE YOU GUYS ARE NOT INTENDING TO REPAIR THE LAPTOP PLEASE RETURN IT GRACEFULLY BECAUSE I CAN NOT ACCEPT THE PLEA THAT A COMPANY LIKE HP HAS NO SPARES FOR A LPATOP FOR WHICH THEY TOOK MONEY TO GIVE EXTENEDED WARRANTY AND THAT WARRANTY IS STILL VALID.

PLEASE ALSO EXTEND THE WARRANTY PERIOD FOR THE DURATION THAT THE LAPTOP IS BEING RETAINED BY YOU

HOPE I WILL GET A RESPONSE FASTER THAT THE REPAIR IS BEING UNDER TAKEN>

HEMENDRA GOYAL

CHIEF OPERATIONS MANAGER,

IOCL, PANIPAT

09416016084.

&--Original Message&--

From: digitech_karnal . [mailto: digitech_karnal@sify.com]

Sent: 22 December 18:08

To: esso.cmg@hp.com

Cc: Delhi Channel Response Desk; shashi.upadhyay@hp.com

Subject: delay parts

Hello Team

Good Evening,

these are the parts delayed from a long time.

plz verify.

case id = 2604373721 SO# 18202603 (RAM of Server)

case id = 2604280019 SO# 18100923.

case id = 2604414092 SO# 18159124

case id = 2604517002 SO# 18221556

case id = 2604264724 (SO NO. is not provideed in CSN).

THanks & Regards

Sumit

Digitech Services Pvt. Ltd

Karnal

0184-2201844.

Company: HP Laptop
Country: India

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