HP Laptops
Delay in solving Case ID : 2605557678

Sir,

I, Sourabh Verma have given my laptop for a hardware issue to

your service center RT/QF/HPSC/03 on 2nd Feb'09. First of all there

was a delay in shipment of the part required, and when it reached here

finally... it was found to have a fault. Is this how HP works? It

has been a lot of mental agony, harassment and a loss of personal time

and money to me. HP has already taken a month working on my laptop,

and this is not the first time I am facing problem with HP's customer

care services. I haven't purchased the laptop to keep it rolling in

the service centers.

Please look into the case and try your best to resolve this

complaint amicably at the earliest. As this is not the first time I am

facing such problem with HP... I have already lodged a complaint

against HP in consumer forum (Complaint ID : 14483 (S4)). I would not

wait to proceed with this complaint if you do not take any action to

help me further. I would appreciate your reply, for the action taken

by you, on this complaint. Thanking you for all your help and

co-operation.

Thanking you,

Your's Sincerely,

Sourabh Verma (09838738452)

B.tech Mechanical Engg.

IT-BHU, Varanasi.

Company: HP Laptops
Country: India

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