HP Laptop Service Division
RTE Services, Lucknow: Two Year's Extended Care Pack Not Received

Hiii all

I had a Compaq laptop (Serial No.- CND7352PV2) in oct from Lucknow HP dealer during my PG study there. After one year I opted for one year additional warranty from Oct 08 to Oct 09, but it was terminated in Jan 09 on uncertain ground, I do't know why??? before I had also deposited Rs. 6100 (approx.) to RTE services, Lucknow for additional two year's care pack. Hence they did not give me my product care pack and assured me to rectify it within five days, but after that they are not responsing on my contiuous request from Jan09 to till yet. even these people are not contacting on phone and refusing to give my money back. In between my laptop is out of order and I am paying its cost from my pocket and company person are just putting the matter on one another.

From Jan to till today I am very much mentally upset and spent reasonable sum of money to contact them on Phone, fax, Emails or by letters, they are not ready to answer on my any communication. In this situation what should I do, because I am presently working in panaji (Goa) in a PSU and have no time to go to Lucknow. Evenly depositing cash for these warranty I have not a single cover rightnow. please solve my problem at earliest as it is urgent.

yours faithfully

rakesh Saini

email id - rakesh.saini1@sbi.co.in

Mobile- 09689634151

date- 19/09

Company: HP Laptop Service Division
Country: India

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