HP pavilion DV 9601 AU laptop
Poor product &customer care attitude

I bought an Hp PavilionDV9601 AU... It cost me Rs 48, 750... 2 months after my one year waranty expired the mother board got damaged. And I was asked to replace it which wil cost me Rs 22, 000.

Now HP is legally in the correct, but let me tell you that if I go to a company and purchase a product for 48, 000 RS and 1year and 2 months later they expect me to pay another 22, 000 almost a half of the product cost they are seriously mistaken.

(I bought the laptop S/n0 CN F7 392 VDG from Quad Media Chennai 9/ April)

You go to a reputable company expecting a good durable product or atleast just service. Hp might be legally in the correct. But I guarantee you that I will never buy an HP product again and I will make sure that none of my friends, familly and colleagues buy one either and there are a lot of them. I take it upon myself to spread the bitter experience of HP and I assure that I will adversely affect your sales, even if it is by a very small fraction, I am a freelance graphic designer and I use a lot of computer and computer accessories in my line of work, but I have never had such a bitter frustrating experience before HP.

Company: HP pavilion DV 9601 AU laptop
Country: India

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