HP Printer
Making fool

Dear Sir/Madam

I purchased c6618 in march from very first day it is not up to the mark I took it to HP service center they replaced it and gave me a new one but that printer has shown same problem with in two months. Now they are again ready to replace it but I know from market that there is problem in this model but HP People don't agree to it they again want me to accept replacement but I have already thrown this printer at their service center (Delphi Marketing) they gave me a slip of Customer Service order No. 9273 dated 23.10.07 after asking them again and again, now the service center people are blaming me saying that you have use refilled cartage in your printer so it is your fault and not ours. Then I asked them to give me in written whatever mistake has occurred from my side. Then they gave it to me. When I asked them that how can u claim that this is my fault then they told me that we had sent your printer to unit HP and from them we got to know this because only unit can tell about refill cartage so your printer’s warranty is over, However on 30-11-07 I received a mail that says,

This is in reference to your above complaint regarding your HP Photo Smart C6188 bearing serial # MY69CD61DV.

HP Photo Smart C6188 All-In-One is a product with unmatched reliability and product quality and enjoys a high level of customer satisfaction across the world.

As discussed we would like to inform you that HP Photo Smart C6188 carries a 'Unit level replacement warranty" commitment to ensure we maintain the HP product quality standards. Hence we will be replacing the base unit of HP PhotoSmart C6188 with another HP PhotoSmart C6188.

This model is covered under 1 year standard warranty. You can also upgrade your warranty from 1 to 2 or 3 years by paying a nominal amount.

Now I can’t decide that who is telling lie or making fool of me and now what I have to do. I don’t want this printer because I have already purchased a new one and requested HP people to refund my money or give replacement with any other HP product. But after sending above mail they never sent any mail or contacted me so I wanted you to help me out of this problem, I will be very thankful to you.

With warm regards

Kamal Bhalla

9968444944

Company: HP Printer
Country: India

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