HSBC Bank
Withdrawal of EMI before due date

Hello All,

My name is Meera Adolf Timmins, I have a personal loan with HSBC loan # 030138317872. I closed my salaried account with HSBC in January '09 and hence requested HSBC to draft the EMI from my HDFC account.

The date for the ECS is 5th of every month, however due to the change HSBC decided to take out the money from my HDFC bank on the 1st causing my other cheques to bounce and this is happening every month due to which I am incurring charges month on month.

When asked HSBC Bank why has the ECS date changed, they informed me that since the bank from which the EMI is withdrawn is no longer HSBC the date has changed to the 1st of every month and this was all done without prior intimation.

I then requested for a copy of the original contract for my reference and sent several emails to the HSBC customer service department and also to the nodal officer; however everyone in HSBC Bank has failed to resolve the issue.

I request for your assistance in resolving this issue with HSBC Bank and getting a reimbursement for the charges that I have to incur due to the negligence and incompetence of HSBC Bank.

I also would want HSBC Bank to remove any negative reporting done to the credit bureau with reference to this loan as I am in no violation of the agreement and to cease and desist from contacting me until the above issue is resolved.

Company: HSBC Bank
Country: India

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