HSBC
Billing Complaint Card No. 4476 9299 8195 6862

NAME: MRS. JANHAVI NIMISH KADAM. CARD NO.4476 9299 8195 6862. Complaint: I am credit cardholder of HSBC bank since last 5 months. An executive of your bank telephoned viz. Mr. Ritesh to explain the benefit of TATA AIG policy. He told me that he will send the form for my scrutiny. I specifically told him that I will go through the scheme and I will call you back. As I was not interested, I did not respond him. I learnt from the statement of credit card that the TATA AIG policy was started without my approval. I contacted the different executives at different times. None was co-operative and informed me to pay the charges immediately. The bank also charged me late payment fees. In the meantime, I contacted TATA AIG to cancel the policy which was done by them and told me to go back to you for waiver of charges. Today also talked to MR. Farhan and Meghna. Mr Farhan after listening my complaint kept the phone and ran away. Being a private bank, this is a kind of service rendered to the customers like me. What a shame? None of the executive was co-operative and insisted me to pay the amount for no fault of mine. I, therefore, request the competent authority to reverse all charges levied to me and cancel the card immediately failing which I have no alternative to go to Police and Consumer Court for redressal of my complaint. Please note that I will not pay the charges under any circumstances. It should be recovered from Mr. Ritesh and other staff members connected therewith.

Company: HSBC
Country: India

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