HSBC
Credit Card Dispute

Hi

Hope you are doing good.

I am a credit holder of HSBC Bank. I had a good credit card history

Unfortunately my card got lost/stolen. When I realised it I immediately blocked the Card. Now when I logged in online, I could view there was some transaction over it, at once I called up them and asked them to raise a dispute over it. But due to their ambiguous and incordial handling of this issue, I was finally able to raise a dispute within 20 days of the transaction and I have the confirmation of it by mail.

They told me it takes 30-45 days for its process. Now after 30 days, on constant asking for the status I was told that they cant chargeback the member bank and they are considering it as MBB (Misuse before blockage) instead of dispute

Now they are saying that I have to pay the amount.

But I havent authorized the transaction. I should not be liable. Again inspite of dispute process being on they have charged interests over it.

Contacting them has been a harassment for me. Can you please help me with your expert advice. What is the RBI guideline of the above issue? You can mail me for any clarification.

Warning for Consumer: The so called Worlds local bank is basically the Worlds worst bank with respect to customer relationship

Company: HSBC
Country: India

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