HSBC
Credit Card

I am a customer of HSBC holding “savings account” and “credit card account”.

Savings account number 081 264012 006

Credit card account number: 206-359945-607

In October I changed my correspondence address to Kolkata by logging into my account through internet banking.

I also received my new power advantage debit card in the month March in Kolkata address.

All communication and banking was done in Kolkata.

The credit card 4476929988669500 was sent to Hyderabad address 15 days before my existing card would get expired and was handed over to unidentified person. After the person received it the person used the CC to the tune of Rs.9250.73

When I logged in to check my account I was surprised to see the debit of Rs. 9250.73 from CC.

Before I moved to Kolkata in October I sold my Flat in Hyderabad and I had cleared the full amount of CC by logging into my account through net banking, the transaction was done from my saving account to credit CC.

I had no CC. dues. FYI prior to that I had the auto debit instruction to my saving account to debit min. due amount towards CC,

I hold the CC account close to three and half years.

My question to the investigating dep.

Why will a customer dupe a CC after three and half years after having cleared the CC dues and standing instruction for three years to the bank on clearing the min due payment towards the CC

When I get my debit card in Kolkata why was the CC sent to Hyderabad?

Why was it delivered to unidentified person?

Why did not the courier person check the photo ID proof just to confirm that the CC was getting delivered to the right person

If the customer has to dupe the CC why after clearing the CC dues fully and why spending half the amount and calling HSBC to block the card.

I never received the card so I never lost anything how will I Lodge a complaint at the local police station.

After I changed my correspondence address through net banking and calling customer service why was the card delivered to Hyderabad.

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Now back to the nodal officer

I sent the dispute forms thrice to HSBC just to hear “Customer is liable to pay”.

After my savings account got freeze due to CC dues and a yearlong case on the CC I lost this battle being a genuine customer of the bank and justifying myself. I would say “not only The Bank made the customer Liable to pay the amount for which he is not liable but also made him guilty in duping the CC.

As my savings account is freeze due to CC dues I am bound to settle this CC account.

There are bills to clear every month through HSBC which is effecting due to freeze of my savings account

I have been calling Indore, Hyderabad, Mumbai, Delhi and Kolkata no HSBC department or person has accountability to settle my CC account.

This is how it goes

Called up and mailed customer service they give me the number 033-22139990 to contact the local office.

Called up 033-22139990 they give me Person name Rupendra call Indore 01725016819, 01725016820

Could not find the person over the phone numbers Indore 01725016819, 01725016820 “A Lady gives me Mumbai Phone number 022 66667070”

Called up 022 66667070 says this is “open card dept.” gives me Kolkata collection agent number 03330262326, 03322542196 contact person Tapas singha and shibli khan

I Dialed 03330262326, 03322542196 contact person Tapas singha and shibli khan more than 50 times morning, afternoon, evening and also tried at 2am hoping I would get hold of someone over the phone. Nobody picks up!

Delhi& A person calls me asks me to pay the CC dues I told him the complete Details I had gone through with HSBC. Agrees to settle the account at Rs.3000, I redial the number and had got lot of excuses that they would call me when few official work is done on my account. Never got a call from them the numbers are 011 45650228, 011 45023881

Now I get a call from Hyderabad 040 30726065 ready to settle the account at Rs. 4000 I agreed, my priority is to activate my saving account. Did not get a call from them yet after discusssing about the settlement.

What I see today is Rs. 5970 which was left in my savings account has been debited towards CC.

My question to nodal officer

Will I get justice even If I make myself guilty as I agreed to settle my CC account

When I agreed to pay the Settlement amount why was Rs. 5970 debited from my account.

Please Advice and help

Sincerly

Chintoo Limboo

Company: HSBC
Country: India

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