HSBC Credit Card
Finance Charges for making payment on Time & Harrasment by Collection Agents

I had deposited Check for Rs 1909 in Month of Jan towards my Credit Card Payment, However the the same was debited for Rs 1404 only. When i bought this to the notice of HSBC. They insisted that me (customer) should ensure that amount is correctly debited. Hence I got the correct payment made within a week by personally visiting the Bank. Inspite of these they are still levying finance charges. Also inspite of Nodal Officer of HSBC agreeing that it is incorrect on HSBC's part. They are still levying finance charges. Also today their goons (so called collection agents) made a call to me. My Q's are

1) Why did HSBC did not raise the issue when cheque issued for 1909 was debited only for 1404.

2) It was the customer (myself) who had to intimate both yourself & Bank regarding mistake.

3) Even after requesting for assistance HSBC did not pursue the matter.

4) Then without the help of HSBC, i had to spend time and effort to go to bank and do requisite follow up to make the correct payment & i got it done within a week.

HSBC needs to Answer if!!! Even after doing all the above HSBC thinks that I am due for late finance charges

Company: HSBC Credit Card
Country: India

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