HSBC Credit Card
Resolving outstanding credit card issues

My name is Indrani Kakati, working as an Engineer in Powergrid Corpoartion India Ltd., a Govt. of India undertaking. I am a holder of HSBC Gold Card No : 4384599991655456 expiry 06/09. I had started using the card in November. On 14.11.07 I had balance transferred to the HSBC card an amount of Rs. 46000.00. In between I have also made transactions/purchases from the HSBC card. After that I have been continuously paying for the dues on receipt of the credit card statements. Now after holding the card for more than a year, I received the credit card statement of 12.12.08 to 11.01.09 stating that my outstanding amount has been Rs. 105202.85. At the same time around I received a call from HSBC customer service stating that a minimum payment of Rs. 10673.42 was due. Now seeing such an overdue amount I contacted HSBC's cusotmer service deptt. through calls to get an analysis of as to how the outstanding has reached to such a high extent, however I would receive a call everyday stating that the matter can be sorted out but first the minimum amount of Rs. 10673.42 has to be paid. Now for the past one year and more I have been making continuous payments. But at the rate the interest charges has been levied it seems my outstanding would never get cleared. After several days of trying to contact HSBC's customer care finally i was able to get through the customer service deptt. on 22.01.09. Accordingly I requested for them to send me a copy of the mail of all the statements from Nov'07 so that I can know the exact amount I have spent and the amount I have paid. The lady at the other end told me that it shall not be possible to send all the statements, but she can organise to send a few statements so that I can have an overview. On 23.01.09 i received the foll. statements 12.12.08-11.01.09; 12.10.08-11.11.08; 12.09.08-11.10.08;12.07.08-11.08.08; 12.06.08-11.07.08;11.05.08-11.06.08. Nov-Dec and Aug-Sep are missing between this. On checking the 6 statements I have found on an initial synopsis that the total purchases made on this card for the foll time has been Rs. 71016.4, amount paid has been Rs. 40002.13 and interest charges levied is Rs. 21134.5. Now this is an alarming situation. This high rate of interest charging would mean that any amount i pay, it shall keep on goin to the interest charges and my actual purchasing amount would remain as it is, This also means that HSBC would keep on levying the interest charges till my credit limit has exceeded i.e. the amount becomes to the tune of Rs. 150000/- and then hand it over to the recovery agents. Regarding the same, i have also sent a mail to info@hsbc.co.in and nodalofficerinm@hsbc.co.in. The reply i received from HSBC through mail was that the cannot be resolved and i will have to pay the total outstanding.

Kindly help me in resolving this issue.

Rgds

Indrani Kakati

Engg-Telecom

Powergrid Corporation of India Ltd.

164/D/17

3rd Floor Lake Gardens

Kolkata-700045

Cell : 9434748310

Company: HSBC Credit Card
Country: India

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