HSBC Credit Card
Harassment of HSBC creditcard people for undue amount

Dear Sir,

I was holding a HSBC gold Card No. 4384599994518073 since from 2007. At the time of issuing me the Card, HSBC agent promised me that, it is a life time free card and also told me that the add on card will also be a free card. If annual fee will appear, please call to Customer Care, they will reverse it. In the 1st year I have never been a defaulter. At the completion of 1 year I received a statement from HSBC charging the annual fees, even though I had cleared all my dues (i.e. amount actually purchased by me). I immediately contacted the customercare and complained the same. They said they will waive my card fees, but the add on card fee I will have to pay elso the add on card will be inactive. I requested them to make the add on card in-active as I have never used the add on card since I received it. But despite several complains no steps were taken by HSBC, the recovery people started harassing me. On

24th April I send a mail to cardalerts@hsbc.co.in, requesting to solve the issue. Personally I called customer care several times to solve the issue. But of no use. Every time the customer care executive would assure me to solve the issue, but again i receive bills with increased amount.

Since quite couple of days HSBC people are harassing me and my wife in phone and using some foul language. Please help me. What for am I being harrasssed.

Company: HSBC Credit Card
Country: India

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