HSBC Credit Card
Delivered to unknown person

Dear Sir,

Since 4 years I am a HSBC customer. Till last year I found a very good services from the bank.

I had 2 credit card and 1 personal loan with the bank. In last year they offered me one more pre-approved loan due to my fair transaction, but that time I was not in need so I request them to cancel their offer. Till time both the credit card outstanding is clear and regarding personal loan I have cleared 33 emi’s out of 48 months tenor without dishonor of ecs.

After shifting from pune to my home town, I sent request to my bankers to change my communication address. Due to my request all my bankers done necessary correction and registered my new address as well as new contact no. Regarding HSBC, they offered me one Tata Aig policy and sent to me at my new address along with the payment due credit card statment. As habitually I done payment on time.

Issue starts know: -

In the month of july 08 the HSBC bank dispatch a revival card of my secondary card at my old pune address and I was unknown about it. After 5 months the bank executive called me for the recovery purpose. I was surprise about receiving collection call from the bank. Then, I enquired on call center and come to know that the card was delivered by the bank to a unknown person and the card was swapped at Astekar jewellers, pune with full amount of 15k.

When I come to know the issue, immediately on bank request i sent credit card dispute form and sent all details as and when require from the bank.

For last 3 months I have sent more than50 mails to help bank executive to resolve the matter. But, still they are not able to resolve it.

Finally, the bank representive says the card delivered to me only in the month of July-08. I asked to HSBC show me the proof if card delivered to me and swaped by me, then I have no issue to do full payment. But the bank executive says the records is no more with the concerned courier company, so you have to do payment any how. They are forcing me to do payment.

I speak to pune collection head also, he was surprised with the issue, and he says to complain once again to customer desk. As per his humble guidence, I sent complains to customer desk once again, but they are able to understand the matter.

This is the worst experience to me from HSBC Bank. Still may be bank is good but few employees are not doing their duties properly.

Still the HSBC bank forcing me for the payment by sending credit card statments, SMS on my mobile and collections calls.

I request you to please help me to resolve the matter. Once again I want to keep in your knowledge I have fair banking with ICICI Bank, HDFC bank, SBI bank, Barclays Bank, AXIS bank etc. This is first time I am facing this problem.

Please guide me what should I do

Best Wishes,

Devendra Gehlot

sudeeppri@rediffmail.com

09826023662

Company: HSBC Credit Card
Country: India

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