HSBC Credit Card
Company did not cancel annual fee as promised

Dear Sir,

I had a HSBC credit card for which 2500 is the annual fee. In 2005 I decided to cancel the card because I did not want to pay the annual fee. At that time when I called up Customer Care I was told that the annual fee would be cancelled and I was asked to retain the card. So I agreed. But following year I again got a bill with annual fee. I again called up Customer Care and requested them to cancel the card. They again said the annual fee would be cancelled and made me retain the card. The last couple of years of also same thing has happened. But the annual fee on my card was not cancelled as promised by the HSBC customer support executive. This balance on my card has increased to around Rs 10, 000 now with accruing interest on annual fee though I have not made a single transaction in the last 4 years. My card has been cancelled meanwhile. I have made repeated calls and sent emails to the customer support and also a registered letter to the headoffice in Chennai but nobody seems to care or even attempt to look into my issue. I still keep getting monthly bills that are steadily increasing. Please advice me what I should do now.

Thanks,

Chaitanya

Company: HSBC Credit Card
Country: India

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