HSBC (Credit card)
Non-receipt of statements and unnecessary levy of late fee charge

I am an HSBC Credit Card Customer.

Till date I have never received my credit card statements. Though there is an RBI Rule which says that all banks issuing credit card muct acknowledge the receipt of statements.

I have been lodging complaints in all possible manner with HSBC Customer care but there is no resolution.

Despite of all this I still manage to pay by outstanding amount well before the due date. Sometime in October I made a payment of 21500 to HSBC, and wrote a mail to the Branch to settle my account, as was disappointed by the services.

The Bank didnot take any action. And after close to 2-3 months they intimate me that I have a sum due and they have imposed late charges on the same.

I fail to understand that why was I not intimated when the cheque didnot get cleared. Also I don;t know the reason of non-clearance, as I had sufficient funds in my account.

These banks have actually made a business these days to trouble the customers by levying unnecessary late fee.

When I had given in writing to the bank and requested a closure for my account, I still fail to understand that why was it not implemented?

The Bank just kept on waiting to levy a substantial amount of late fee charges.

I strictly want that RBI should take a necesaary action against such banks and help the genuine customers. Though RBI has formulated all guidelines to support the customers, but still I don't see any implementation of the same from the bank's side.

Company: HSBC (Credit card)
Country: India

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