HSBC / Credit Card
Final Settlement Letter not issued after the payment made

Hi,

I had a HSBC credit card. There was due for around 14000. I called customer care for the settlement as they charged so many fines and interest on my usage. They agreed saying you pay 14k and they will send the settlement letter through post. I paid the amount but didnt got the settlement letter. Suddenly after 1 year (Approx.) i got a call from them saying there is due of Rs. 5k on my card. They said earlier i haven't paid complete amount so they didnt closed the account and if I pay 1400 which was balance last time they will send me the letter. I got socked and thought of paying the amount to avoid un-necessary burden. Next day i paid the amount. Now again after 3 - 4 months i am getting call from them saying there is an outstanding of Rs. 6k on my account. They are saying what ever i paid is mentioned as a partial payment in there record. Please help me out.

Thanks

Shitanshu

9986429079

Company: HSBC / Credit Card
Country: India

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