HSBC-Credit card
Card never issued by HSBC and outstanding reflecting in Cibil

Hi,

FYI

i have applied for a personal loan of 3 lakhs INR from HDFC bank, but the loan got rejected on the grounds that in the cibil an unpaid credit card outstanding of Rs 6750 INR was reflecting of some bank, based on the control no 395797225, provided to me from HDFC, i wrote a mail to cibil with all my personal details, Cibil replied to me that the nature is credit card, the bank is HSBC. this was surely to my surprise, i never used a credit card other than ABN AMRO and CITI BANK, i never banked with HSBC, never applied for any of their product, never had any interaction to then till that date, so based on the credit card no 43845999890202283, i called up their help line no, the automated system asked for a phone pin no for that card, now how can i possibly have a pin no of a credit card which doesn’t exists for me! then after n number of trying finally a customer care executive did attend my call, only to ask me verification questions, like my date of birth, i told mine, then she replied that the same belongs to my given details but, she cant share any information regarding the same because card is closed now, she gave me credit card help line no.011-41490770 I tried this no. and executive who was there again said it’s a OPEN CARD Department we cant share CLOSED CARD DETAILS and gave another no.01202517601 to 607 but no1 is picking up my calls their,

Please, i will like you to intervene & do whatever is right.

Regards

Abhishek Yadav

09811918763, 09953333331

Company: HSBC-Credit card
Country: India

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