HSBC Credit Card
No action taken for changes laid for Balance transfe

I had opted for balance transfer of Rs. 75, 000 around 1 year and 8 months ago. This DD was not used by me and hence had to request for cancellation of the same. It took me around one year and six month to get the exact process and cancelling the DD. In the mean time I was receiving phone calls so I made the minimum payment of Rs. 7000/-. Then I provided the indemnity bond and they reverted back the Rs. 75, 000 which was reflecting as overdue against my credit card. But this was not the only thing in the mean time the finance charges did get accumulated and now around Rs. 45, 000 are still shown as out standing. In the mean time a HSBC contact person called me and asked me to make final settlement payment by paying Rs. 3900/- which will resolve the issues. Being very much frustrated I still paid that.

However as of today no action is been taken and still around Rs. 45, 000/- are out standing. I have already paid around Rs. 10, 900/- for the balance transfer facility which I never utilised.

I am helpless and tried calling all centres helpline no one is responding It is very much surprising for me that a customer has not used the balance transfer but still is forced to pay the interest.

I kindly request you to look into this and help me to resolve this ASAP. I had submitted all the required documents to HSBC Indemnity bond, Payments receipt & Previous communications

Company: HSBC Credit Card
Country: India

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