HSBC Credit Card
Non-reversal of late payment fee and interest charges

I was using a HSBC Visa Gold credit card (4384 5999 8260 6005) since late 2009. In December I did not receive the statement on time even after calling customer care. I request for e-statement, that was also not sent on time. I anticipated the due date and due amount of my own and paid the same. However the due date was missed by few days and the amount was also not the exact (i think I paid Rs 70, 000 and actual amount was around 77, 000). Because of this, late payment fee and finance charges were imposed and it was not waived off even after I called customer care.

This fee and interest fee keeps mounting up. I have stopped using the card for last few months and cleared all due amount which I have spent for purchasing. The only outstanding amount is now cumulative late payment fee and interest charges, which they are not reversing.

Company: HSBC Credit Card
Country: India

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