HSBC Credit Card
Harassment by Bank

Dear Sir / Mam

I have been having HSBC Gold No. 4384599997424782 Card since Feb In November I was offered Rs. 45, 200 CASH ON EMI with fairly Decent interest with 1 % service charge which I availed. Rs. 4423 X 12 Installments.

In January I got upgraded from my gold card to platinum card considering my payment record which again had no fee. All the Credits and EMI's were suppose to be transfer d from my gold card to platinum card.

Since first statement of my platinum card has been received in Feb the entire amount which I had availed from the bank on EMI has been accumulated to Total payment due with a month's deadline.

I have been charged interest processing fee all applicable taxes on Rs.45200 for 12 months and now being forced to pay the entire amount back 1 shot.

In spite of persistently calling bank's call center for for about 4 months now, we have not received any satisfactory response or for that matter any revert from the bank.

In may after communicating with customer service I was promised a revert with in 72 hrs as this was an special case to them and the bank was at fault. But 2 months down now, no revert yet.

We have been making payments as per our EMI regularly and ispite of that there is hell lot of additional charges reflecting every month

Now worse is that I have been getting threatening calls from their collection department since last 10 days, Inspite i tried explaining the problem to them their tone is getting worse day by day.

I tried to touch base with the bank again on the progress of our case 18th July . (1130, 1205hrs), but phone was banged down after listening to my complaint and had no revert after that.

I would really appreciate if you could help me taking legal action against the bank as they have been harassing me since last five months.

Regards

R.K Luthra

9899183355

Company: HSBC Credit Card
Country: India

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